Shipping and Handling Charges

The shipping and handling charge depends on the destination and the value of your order. Please contact us for more information

Returns

We guarantee all items for the useful life of the product. We do not want you to have anything from StuffedBearCity.com that is not completely satisfactory.

To send a return, please use the following address,
StuffedBearCity.com
Hammersmith Village
2 Tanglewood Drive
Saugus MA 01906

Include in your return a note describing how you want us to handle the return. Would you like us to exchange the item, issue a refund or credit the card originally charged, or other please explain? Let us know why you are returning the item, for example; wrong item, did not like the color, damaged in transit, etc. Specify the name and address to which we should send your refund or exchange. Please provide an email address, fax number or telephone number, specify day or evening, in case we have questions.

We encourage you to include your receipt in order to help us process your return more quickly. However, we will accept your return without the original receipt. If you return an item without a receipt, please help speed processing time by telling us when you purchased the product.